MUT 6.2.1 fails to remove mobile devices from PreStage "DEVICE_DOES_NOT_EXIST_ON_TOKEN"

[pweroherc]

• My .csv is only 1 column, titled "Mobile Device Serial" and contains a list of 100+ serial numbers.

• The user account has appropriate permissions for this task.

• These devices are assigned to MDM via ASM... member of the automatic Pre-Stage but have not been booted or enrolled yet, trying to put them in the correct pre-stage before booting for first time (wondering if this is my issue?)

I'm hesitant to attempt the "classic" version due to avoiding unnecessary load on our server.

Am I missing something? Thanks in advance for any assistance.

2025-04-10 11:08:56 [INFO ]: A new token was successfully generated by MUT. 200. 2025-04-10 11:09:09 [INFO ]: Presenting template save dialogue. 2025-04-10 11:09:11 [INFO ]: Saving template zip file to /Users/me/Desktop/MUT%20Templates.zip 2025-04-10 11:09:35 [INFO ]: Presenting template save dialogue. 2025-04-11 09:56:15 [INFO ]: No stored delimiter found. Using default comma delimiter. 2025-04-11 09:56:15 [INFO ]: No stored info found in KeyChain. 2025-04-11 09:56:34 [INFO ]: A new token was successfully generated by MUT. 200. 2025-04-11 09:58:07 [INFO ]: Token has 1117 seconds left to live. Proceeding with current token. 2025-04-11 09:58:07 [INFO ]: Beginning CSV Parse - Scope update. 2025-04-11 09:58:07 [INFO ]: Token has 1117 seconds left to live. Proceeding with current token. 2025-04-11 09:58:07 [INFO ]: Getting current prestage scope from https://myserver/uapi/v2/mobile-device-prestages/1/scope 2025-04-11 09:58:07 [INFO ]: Successful GET completed. 200. 2025-04-11 09:58:07 [INFO ]: Token has 1117 seconds left to live. Proceeding with current token. 2025-04-11 09:58:07 [INFO ]: Updating the current prestage scope at https://myserver/uapi/v2/mobile-device-prestages/1/scope/delete-multiple 2025-04-11 09:58:07 [ERROR ]: Failed scope update. 400. 2025-04-11 09:58:07 [ERROR ]: { "httpStatus" : 400, "errors" : [ { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" }, { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" }, { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" }, { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" }, { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" }, { "code" : "DEVICE_DOES_NOT_EXIST_ON_TOKEN", "description" : "OBFUSCATED", "id" : "0", "field" : "serialNumbers" },

[cdenesha]

Hello,

In the Jamf GUI, can you bring up the prestage with ID 1 and see these devices assigned?

To see if they have synced from ASM, you can go to Settings -> Global -> Automated device enrollment, click on your DEP connection where your devices sync from, and search for your serial numbers.

When I have a bunch of new devices, I use the GUI and filter based on the Device Assigned date. However, you cannot Select/Deselect All - If you remove the filter I think you'll find that ALL devices are checked/unchecked. So I then use the keyboard to flip the check mark with the space bar, so space, tab, tab, space, tab, tab. I'll have to try the API someday!

thanks,

chris