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2 changes: 0 additions & 2 deletions get-support/.nav.yml
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title: Support
nav:
- index.md
- 'Get In Touch Directly': get-in-touch.md
- 'Explore More Resources': explore-resources.md
- 'AI Ready Docs': ai-ready-docs.md
2 changes: 1 addition & 1 deletion get-support/ai-ready-docs.md
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Expand Up @@ -16,7 +16,7 @@ Polkadot provides files to make documentation content available in a structure o

These AI-ready files do not include any persona or system prompts. They are purely informational and can be used without conflicting with your existing agent or tool prompting.

## Download LLM Files
## Access LLM Files

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Issue: Heading uses imperative verb form when content appears to be reference material

Suggested change
## Access LLM Files
## Available LLM Files


| Category | Description | File | Actions |
|----------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
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128 changes: 103 additions & 25 deletions get-support/index.md
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---
title: Support
description: Start here to get developer support for Polkadot. Connect with the team, find help, and explore resources beyond the documentation.
template: index-page.html
hide:
- footer
---

# Need Help Fast?
# Polkadot Developer Support

You're already in the docs — solid start. But sometimes you need more: answers, real examples, someone to talk to. This support hub is here to help you move forward — faster.

If something’s missing, unclear, or broken — **[tell us](https://github.com/polkadot-developers/polkadot-docs/issues/new?template=docs-issue.yml){target=\_blank}**. Your feedback makes the whole ecosystem better for everyone.

## Support Channels

Use one of the channels below to get live technical support or ask questions.

<div class="button-wrapper" style="display: flex; justify-content: flex-start;">
<a href="https://t.me/substratedevs" class="md-button" style="margin-right: 1rem; text-decoration: none;">
Connect to Telegram
</a>
<a href="https://polkadot-discord.w3f.tools/" class="md-button" style="text-decoration: none;">
Connect to Discord
</a>
<div class="grid cards support" markdown>

- :simple-telegram:{ .sub } **Telegram: Polkadot Developer Support**

<ul class="card-list">
<li> **Who’s there:** DevRel team and active developer community. </li>
<li> **Response time:** Within **2 business days (usually faster)**. </li>
<li> **Topics:** Any developer-related question is welcome. </li>
</ul>

👉 **[Join Telegram](https://t.me/substratedevs){target=\_blank}**

- :simple-discord:{ .sub } **Discord: Polkadot Official Server**

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Copilot AI Dec 11, 2025

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This line contains trailing whitespace that should be removed for consistency and cleaner code.

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Copilot uses AI. Check for mistakes.
<ul class="card-list">
<li> **Smart contracts:** Ask in `#solidity-smart-contracts` and `#ink_smart-contracts`. </li>
<li> **General developer support:** Ask in `#solidity-smart-contracts`. </li>
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Copilot AI Dec 11, 2025

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The Discord general developer support directs users to ask in #solidity-smart-contracts, which appears to be a smart contract-specific channel. This is inconsistent with "general developer support" and may confuse developers with non-smart-contract questions. Consider specifying a dedicated general support channel or clarifying that general questions should go to a different channel.

Suggested change
<li> **General developer support:** Ask in `#solidity-smart-contracts`. </li>
<li> **General developer support:** Ask in `#dev-support` (for general questions) or the most relevant channel for your topic. </li>

Copilot uses AI. Check for mistakes.
<li> **Response time:** Within **1 business day (usually faster)**. </li>
</ul>

👉 **[Join Discord](https://polkadot-discord.w3f.tools/){target=\_blank}**
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The escape character before the underscore in target=\_blank is incorrect. It should be target=_blank without the backslash. This appears throughout the file and will result in malformed HTML attributes.

Copilot uses AI. Check for mistakes.

- :simple-matrix:{ .sub } **Matrix: Polkadot Developer Support**

<ul class="card-list">
<li> **Who’s there:** Parity, W3F, DevRel, and community contributors. </li>
<li> **Response time:** Within **1 business day (usually faster)**. </li>
<li> **Topics:** Full-spectrum developer support. </li>
<li> Bridged with Telegram (all messages synced). </li>
</ul>

👉 **[Join Matrix](https://matrix.to/#/#substratedevs:matrix.org){target=\_blank}**
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The escape character before the underscore in target=\_blank is incorrect. It should be target=_blank without the backslash. This appears throughout the file and will result in malformed HTML attributes.

Copilot uses AI. Check for mistakes.

</div>

## Community Resources

## Need More than Just Documentation?
<div class="grid cards support" markdown>

You're already in the docs — solid start.
But sometimes you need more: answers, real examples, someone to talk to.
This support hub is here to help you move forward — faster.
- :fontawesome-brands-stack-exchange:{ .sub } **Stack Exchange**

<ul class="card-list">
<li> Browse commonly asked technical questions. </li>
<li> Ask your own and get detailed responses from experienced devs. </li>
</ul>

Whether you're building something new, integrating into the ecosystem, or running into blockers — **don't stay stuck**.
👉 **[Visit Polkadot Stack Exchange](https://substrate.stackexchange.com/){target=\_blank}**
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The escape character before the underscore in target=\_blank is incorrect. It should be target=_blank without the backslash. This appears throughout the file and will result in malformed HTML attributes.

Copilot uses AI. Check for mistakes.

## What You Can Do Here
- :simple-reddit:{ .sub } **Reddit: r/Polkadot**

<ul class="card-list">
<li> General discussions and community perspectives. </li>
<li> Developer questions are welcome — just tag them appropriately. </li>
</ul>

👉 **[Visit r/Polkadot](https://www.reddit.com/r/Polkadot/){target=\_blank}**
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Copilot AI Dec 11, 2025

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The escape character before the underscore in target=\_blank is incorrect. It should be target=_blank without the backslash. This appears throughout the file and will result in malformed HTML attributes.

Copilot uses AI. Check for mistakes.

- :simple-youtube:{ .sub } **YouTube: @PolkadotNetwork**

<ul class="card-list">
<li> Developer tutorials. </li>
<li> Ecosystem interviews. </li>
<li> Event recordings and walkthroughs. </li>
</ul>

👉 **[Watch on YouTube](https://www.youtube.com/@PolkadotNetwork){target=\_blank}**

- :fontawesome-brands-x-twitter:{ .sub } **X (Twitter): Official Accounts**

- **[@PolkadotDevs](https://x.com/PolkadotDevs){target=\_blank}**: Updates for developers.
- **[@Polkadot](https://x.com/Polkadot){target=\_blank}**: Network-wide news.
- **[@Kusamanetwork](https://x.com/kusamanetwork){target=\_blank}**: Kusama-specific updates.
- **[@Web3Foundation](https://x.com/web3foundation){target=\_blank}**: Grants, research, and ecosystem programs.

- :fontawesome-brands-x-twitter:{ .sub } **X (Twitter): Community Accounts**

- **[@PolkadotDeploy](https://x.com/PolkadotDeploy){target=\_blank}**: News from the deployment portal and tooling updates.

- :material-forum:{ .sub } **Polkadot Forum**

<ul class="card-list">
<li> Join community discussions around the direction of the ecosystem. </li>
</ul>

👉 **[Visit the Polkadot Forum](https://forum.polkadot.network/){target=\_blank}**

- :material-vote:{ .sub } **Polkassembly: OpenGov**

<ul class="card-list">
<li> Explore and vote on governance proposals for Polkadot and Kusama. </li>
<li> Help shape the future of the network. </li>
</ul>

👉 **[Explore on Polkassembly](https://polkadot.polkassembly.io/){target=\_blank}**

</div>

- 📨 [**Get In Touch**](/get-support/get-in-touch/)
Reach out to the Polkadot support team and community via Telegram, Matrix, or Discord.
Ask technical questions, report blockers, or share feedback — and get a human response.
## AI Resources

- 🧠 [**Explore Available Resources**](/get-support/explore-resources/)
Find answers beyond the documentation: developer forums, Stack Exchange, Reddit, YouTube, governance hubs, and more.
<div class="grid cards support" markdown>

This hub is evolving. More support tools and shortcuts are on the way, including enhanced onboarding, CLI helpers, development environments, and live feedback channels.
- :fontawesome-solid-robot:{ .sub } **AI Ready Documentation**

## Help Us Improve
Access documentation structured and optimized for use with large language models (LLMs) and AI tools. These resources help build AI assistants, power code search, or enable custom tooling trained on Polkadot’s documentation.

If something’s missing, unclear, or broken — **tell us**.
Your feedback makes the whole ecosystem better for everyone.
👉 **[Access LLM Files](/get-support/ai-ready-docs/){target=\_blank}**

👉 [**Get In Touch**](/get-support/get-in-touch/) and help shape the future of developer support.
</div>
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